Terms and Conditions yes2 — Complete Platform Usage Guide

1 Introduction

Yes2 is an online entertainment platform offering a wide range of gaming services, including online slots, live casino, sports betting, bingo and various other game categories to eligible users. The yes2 platform operates under a valid international gaming licence and complies with all relevant compliance requirements.

These Terms and Conditions ("Terms") govern the use of the yes2 platform and all services provided therein. These Terms should be read together with Privacy Policy and Responsible Gaming Policy yes2, all of which form the complete agreement between you and yes2.

If you disagree with any part of these Terms, you are not permitted to register or continue using the yes2 platform. The decision to stop using the platform is entirely your right.

2 Member Eligibility & Account Registration

To register and use yes2 services, you must meet all of the following eligibility criteria:

• Be at least 18 years of age on the date of registration.
• Not residing in a jurisdiction that prohibits or restricts participation in online gaming.
• Register under your own name and not on behalf of any third party.
• Have never been suspended or banned by yes2 previously.
• Have full legal capacity to enter into a binding agreement.

Upon registration, you are required to provide accurate, complete and up-to-date information. yes2 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Failure to submit the requested documents within the specified timeframe may result in temporary or permanent account suspension.

Each individual is permitted to hold only one yes2 account. Owning more than one account is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any accumulated balances or winnings.

3 Account Management

You are solely responsible for maintaining the confidentiality of your yes2 account username and password. We recommend that you:

• Use a strong, unique password that is not used for any other account.
• Not sharing your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact yes2 support immediately if you suspect any unauthorized activity on your account.

Yes2 will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials. However, the yes2 security team will provide full cooperation in any investigation should a reported security incident occur.

You may update your personal information at any time through your account settings. Changes to critical details such as your full name or bank account number may require additional document verification before they take effect.

4 Deposit & Withdrawal of Funds

Yes2 supports a wide range of secure deposit and withdrawal methods for the convenience of Malaysia members, including online bank transfers via FPX, DuitNow, and supported e-wallets. All financial transactions are processed through encryption-protected payment channels.

Deposit:

• Minimum and maximum deposit limits are set according to your chosen payment method.
• Deposit funds are typically credited to your yes2 account within minutes.
• Yes2 does not charge any processing fees for standard deposits.
• You are responsible for ensuring that all deposited funds come from a legitimate source in your own name.

Withdrawal:

• Withdrawal requests will be processed once all security and compliance checks have been completed.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• Yes2 reserves the right to request additional identity verification before approving withdrawal requests that exceed certain limits.
• Winnings earned through bonuses are subject to wagering requirements that must be met before a withdrawal is permitted.

5 Bonuses, Promotions & Rewards

Yes2 offers a variety of bonuses and promotions to its members from time to time. All such offers are subject to the specific terms and conditions stated alongside each promotion. The following general principles apply:

• Each bonus has a wagering requirement that must be met before winnings derived from that bonus may be withdrawn.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• Yes2 reserves the right to void bonuses and associated winnings if a member is found to have abused a promotion or violated the stipulated terms.
• Bonus expiry dates will be stated in the terms of each promotion. Unused bonuses after the expiry date will be automatically forfeited.
• Participation in the yes2 VIP programme is subject to additional terms that will be communicated separately to eligible members.

Yes2 reserves the right to modify, suspend or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been credited and are in the process of fulfilling wagering requirements.

6 Game Rules

All games available on the yes2 platform — including online slots, live casino, sports betting and bingo — have their own rules, which can be found in the relevant help or game information section. The following general principles apply to all game categories:

• The outcome of all games is determined by an independently certified Random Number Generator (RNG) or through live games broadcast in real time.
• Any technical disruptions during an active game session will be resolved in accordance with the relevant game policy. yes2 will ensure a fair outcome for all parties.
• Confirmed bets cannot be cancelled by members except under circumstances specifically stated in the relevant game rules.
• For sports betting, event settlement rules, odds calculation methods and bet outcomes are detailed in the Sports section of the yes2 platform.

Yes2 reserves the right to void any game or bet in the event of an obvious technical error, such as incorrectly displayed odds or a software issue affecting the integrity of the game. In such cases, the affected bets will be fully refunded to the member's account.

7 Prohibited Activities & Abuse Policy

Yes2 operates a zero-tolerance policy against activities that compromise platform integrity. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances and winnings:

• Registering more than one account or using false information during registration.
• Any form of fraud, money laundering or other illegal activity.
• Exploiting software bugs or technical vulnerabilities for unauthorized gain.
• Use of automation software, bots or any unauthorised third-party tools.
• Attempts to hack, breach or disrupt the technical infrastructure of the yes2 platform.
• Systematic abuse of the bonus system through techniques designed to circumvent wagering requirements.
• Communicating with other members or yes2 staff in a rude, threatening, or harassing manner.

8 Intellectual Property

All content on the yes2 platform, including text, graphics, logos, icons, images, audio clips, digital downloads and software, is the property of yes2 or its content licensors and is protected by applicable intellectual property laws.

• You may not copy, distribute, modify, or create derivative works from any yes2 content without prior written permission.
• Use of the yes2 name, logo or trademarks for commercial purposes without authorisation is strictly prohibited.
• Any feedback or suggestions you provide to yes2 may be used by yes2 without any obligation to compensate you.

9 Limitation of Liability

Yes2 strives to ensure the platform operates without interruption and remains secure at all times. However, yes2 cannot guarantee that the service will always be available without interruption or free from any technical errors.

• Yes2 is not liable for any indirect, consequential or incidental losses arising from the use of the platform.
• Yes2 is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party failures or natural disasters.
• Yes2's total liability to you under any circumstance shall not exceed the actual deposit amount you made within the thirty (30) days preceding the relevant claim.

The yes2 platform is provided "as is" and yes2 makes no express or implied warranties regarding the suitability of the platform for any particular purpose.

10 Account Termination & Suspension

Yes2 reserves the right to suspend or close any member's account with or without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Reporting of fraudulent activity or suspicious behaviour.
• Requests from regulatory or law enforcement authorities.
• Account inactivity exceeding the specified period.

Members who wish to voluntarily close their account may do so by contacting the yes2 support team. Any valid balance in your account at the time of closure will be returned to you once standard compliance checks are completed, provided there are no outstanding issues associated with the account.

For self-exclusion options for responsible gaming purposes, please refer to Responsible Gaming page for more information.

11 Service & Terms Changes

Yes2 reserves the right to modify, add or remove any aspect of its services or these Terms at any time. For material changes, yes2 will provide reasonable notice to members via registered email or in-platform notification at least seven (7) days before the changes take effect, except in circumstances requiring immediate action for security or legal compliance reasons.

Continued use of the yes2 platform after any changes to the Terms take effect will be considered your acceptance of the amended Terms. If you disagree with the changes, you have the right to close your account before the new Terms come into force.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the yes2 team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the yes2 platform.
• Support Email: [email protected] — Response within 24 hours on business days.
• FAQ: Visit the FAQ for answers to frequently asked questions.

All formal complaints will be handled in accordance with yes2's internal complaints resolution procedure and you will be provided with a reference number for follow-up purposes.